Information We Collect
When you contact us by phone, email, or through our website forms, we collect your name, phone number, email address, and the address where you need mold remediation. We also collect details about your mold issue so we can schedule a visit and provide an accurate quote.
If you visit our website, we automatically collect certain technical information such as your IP address, browser type, and pages you view. We use this to improve our site and understand how visitors find us.
How We Use Information
We use your contact information to respond to your inquiry, schedule an inspection, and send you updates about your project. We may also use it to follow up after your remediation is complete to make sure you're satisfied.
We use technical data from our website to analyze traffic and improve our services. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to remember your preferences and understand how you interact with our site. Cookies help us make your next visit smoother.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to collect standard internet log information and details of visitor behavior patterns. This helps us see which pages are most helpful and where we can improve.
These tools may collect your IP address and other data as described in their own privacy policies. We do not control how they handle your information, but we choose reputable providers that respect user privacy.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share it with trusted service providers who help us run our business, such as scheduling software or payment processors, but only as needed to serve you.
We may also disclose information if required by law, to protect our rights, or to ensure the safety of our customers and team.
Data Retention
We keep your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. When we no longer need it, we securely delete or anonymize it.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These include physical, electronic, and procedural safeguards.
While we work hard to keep your data safe, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we do our best to protect what you share with us.
User Rights
You have the right to request access to the personal information we hold about you, ask for corrections, or request deletion. You can also object to certain processing or ask us to restrict it.
To exercise any of these rights, just contact us using the details below. We'll respond promptly and help you out.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we'll post the new version on this page with a new effective date. We encourage you to review it periodically.
Your continued use of our website or services after any changes means you accept the updated policy.